Refund policy

Each piece is made-to-order. Due to the handmade nature of our pieces, we do not offer refunds at this time, but you are welcome to either return pieces for store credit or exchange pieces for an item of equal or lesser value within 7 days of purchase. When a ring is re-adjusted on a specific size on demand, it becomes custom made and it is not returnable. 

When shipping back your order, please inform us via an email to info@kimballjewelry.com. We suggest shipping with a reliable and insured carrier only. Kimball Jewelry is not responsible for lost or stolen packages in the case of a returned shipment.

Please make sure your items are returned new, unused and with all Kimball Jewelry tags still included. All our items come with an Kimball Jewelry tag attached. A sale will be deemed final if this seal has been broken, or if the item is used or incomplete.

Upon return of an item our expert will screen all returns before granting an exchange. We reserve the right to refuse a return or exchange if the item received is determined to be damaged or unsaleable. Items that do not meet our policy will not be accepted and will be sent back to the customer without any refund given.

Please contact our customer care team by emailing info@kimballjewelry.com for further questions.

In case of defective or wrongly delivered items at the fault of Kimball Jewelry, exchange or refund of payment shall be issued, upon request. Unless the defect of the wrong delivery has taken place or is attributed to the postal carrier’s negligence. If an order is received damaged after opening the parcel. Please photograph the damaged item immediately and notify us by phone as soon as possible. Please note that we insure all orders against damage during transit. No reclamation will be accepted after 3 days.

Products that are received damaged or become damaged by a manufacturing fault within twelve (12) months of purchase are considered faulty. Items that become damaged as a result of normal wear and tear are not considered to be faulty. Each case will be handled separately. Kimball Jewelry will determine, in its sole judgment and discretion, whether the damage is as a result of normal wear and tear or some other reason. Damaged or faulty products will be repaired or if not possible, replaced, where possible and subject to availability.